FAQ
Frequently Asked Questions

What are the accepted payment methods?

Albergo San Lorenzo accepts payments with Visa and Mastercard cards, Satispay, cash or bank transfer.

Are pets allowed?

Pets are allowed in the rooms with a surcharge of €5.00/day for extra cleaning. In common areas, animals can always be on a leash and accompanied by their owner.

Can I get information and book hotel activities?

Our reception staff is at your complete disposal both to provide you with all the information you need, and to advise and accompany you in the purchase of the various experiences that Casentino offers, thanks to a consolidated network of collaboration between companies.

Are there smoker/non-smoking rooms?

All rooms as well as all common areas of the hotel are non-smoking. We invite you to report special needs to the reception, which can indicate rooms with balconies or direct external access for those who need a smoking area.

Can I get to the hotel by car?

You can arrive by car directly in front of the hotel, where you will find a large public car park.

Are the rooms accessible to people with motor disabilities?

The San Lorenzo has two double bedrooms accessible to people with reduced mobility. However, we invite you to always report this need at the time of booking.

What time can I check in?

Guests can check in from 2 pm to 8 pm. For different needs, it is possible to arrange in advance with the reception.

What time should I vacate the room?

On the day of departure, the room must be vacated by 10 a.m. It is however possible to leave luggage in storage at the reception for those who wish to leave Poppi later.

Is breakfast included?

Yes, all our rates include breakfast, including savoury, gluten-free and vegan alternatives.

Is a gluten-free alternative available for breakfast?

Yes, we offer various gluten-free alternatives. We invite you to report any intolerance or special dietary requirement to the reception, so that we can serve you at our best.